Frequently Asked Questions
How does the Wòys Atelier work?
Every blazer and scarf is made to order. Choose a design created for the garment, or upload your own artwork, and we print it all-over the piece.
Can I use any image I want?
You must own the rights to any image you upload or have permission to use it. We reserve the right to decline any design that appears to infringe someone else's copyright or trademark.
Your artwork, your responsibility. By uploading artwork, you confirm that you own it or have permission to use everything in it, including any logos, brand names, characters or photos of other people. Our production partner may decline to print designs containing trademarks or copyrighted material. If that happens, we'll let you know and you can send a new design or receive a full refund.
What are the requirements for a good print?
Keep the main elements of your design toward the center of the piece — anything near the edge risks being cut off during cutting and sewing. We allow up to 5% color variation between your uploaded design and the finished piece, and recommend avoiding neon, matte, or metallic colors, which our printers can't reproduce accurately. Finished garments may also vary by 2–3 cm from standard measurements, and some misalignment at the seams is normal — both are expected with made-to-order, all-over-print construction.
How long does shipping take?
Atelier pieces are made to order and take about 12–22 business days to reach you in the US: 5–7 business days of production plus 7–15 business days in transit. Delivery times are estimates, not guarantees. Allow extra time in peak seasons. Standard US shipping is free on every piece (optional DHL Express is $35 for the first piece plus $20 for each additional one).
Can I return or exchange an item?
You can request a return within 14 days of delivery. Atelier pieces made to order with standard options (such as size and colour) can be returned if they are unworn, unwashed, and in original condition with tags. Personalized pieces made from artwork, photos, or text you supply can't be returned for change of mind once production begins, and are cancellable for a full refund only before production begins. We'll always help if an item arrives damaged, defective, or not as ordered. Email hello@woyswear.com with your order number to start. Full details are in our Refund Policy.
How do I know my size?
Check the size chart on each product page — sizing can vary between styles, so we recommend checking it every time rather than assuming your usual size.
Do you ship internationally?
Yes — we ship to many countries outside the US. Shipping cost, if any, is calculated at checkout and delivery time varies by destination. Import duties, taxes, or customs fees may apply and are the responsibility of the recipient; see our Shipping Policy for details.
Fine art prints to Canada
Ships from our UK print studio. Canadian import taxes (GST/HST/PST) and Canada Post's handling fee are not included and are paid on delivery.
Fine art prints to Australia and New Zealand
Australia and New Zealand print orders ship from our Australian studio with tracking and free shipping. Delivery is usually 2–4 business days in Australia and 3–5 business days in New Zealand after printing. New Zealand orders under NZ$1,000 normally have no import duty or GST; the courier may add a small border levy.