Refund policy

Our 14-day promise

If something isn't right, you have 14 days from delivery to ask for a return. Just email hello@woyswear.com with your order number and we'll reply with simple, personal instructions. Pieces made from your own artwork, photos or text can't be returned for change of mind, but if anything arrives damaged, defective or misprinted, we'll always make it right.

How returns work

To start a return, email us at hello@woyswear.com with your order number and the item(s) you'd like to return. We'll confirm whether the item is eligible and reply with your return instructions. Depending on the item, we may ask you to send it to one of our fulfillment partners using a return authorization number, offer an exchange, or refund you without needing the item back. Please don't send anything until you've received our instructions; parcels sent without them can't be matched to your order and may be lost or delayed. This never affects your statutory rights.

Return window

You can request a return within 14 days of the day you receive your order. If your order arrives in several shipments, the 14 days start when you receive the last one. If you live in the EU, the UK, or another country whose law gives you a longer period, that period applies (see International orders). If we ask you to send the item back, your instructions will include a ship-by date (7 days from when we send them). Depending on when you contact us, we may refund you without needing the item back.

Wòys-designed made-to-order pieces

Some pieces are made only after you order them, from a Wòys design with standard options such as size and color. These are not personalized items, and they can be returned within the return window. Items should be unworn and unwashed, with tags attached and, where possible, in their original clear bag. We'll refund the returned item. If an item comes back worn, washed, damaged by use, or without its tags, we may reduce the refund to reflect its lost value, where the law allows. If the issue is fit, we may offer an exchange for a different size instead; the choice between an exchange and a refund is yours. Please check the size chart and product details before ordering.

Personalized pieces

A piece is personalized when it is made to your individual specifications, for example from artwork, photos, or text you supply, or to measurements or design choices specific to you. Choosing a standard size, color, or other option from a list does not make a piece personalized. Unless the law where you live says otherwise, personalized pieces can't be returned for change of mind, and once production has started they can't be cancelled. This doesn't affect your rights if a personalized piece arrives damaged, defective, or not made as ordered. We'll tell you before you pay if an item is personalized.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or misprinted, or isn't what you ordered, email hello@woyswear.com with your order number and photos of the item, the issue, and the packaging. Please contact us within 30 days of delivery if you can so we can resolve it quickly; this doesn't limit any rights you have under applicable law. We'll offer a replacement, repair, or refund, depending on the situation and your legal rights. In most cases you won't need to send the item back. If we do need it back, we'll send instructions and pay for the return shipping.

Cancellations

Orders go into processing or production quickly. If you need to cancel, contact us as soon as possible. We'll cancel if processing, production, or dispatch hasn't begun, but we can't guarantee that. If we can't cancel, you can still return eligible items after delivery under this policy. If we can't ship your order within the time we stated (or within 30 days if we didn't state a time), we'll tell you, and you can cancel for a full refund.

Refunds

If we ask you to send an item back, please send us the tracking number when you ship it. We'll confirm your refund once tracking shows the return delivered, or once it shows the parcel is on its way back, whichever comes first. If we don't need the item back, we'll confirm your refund when we send your instructions. Approved refunds go to your original payment method, normally within 14 days of that confirmation, and your bank may take extra time to post the credit. Unless an item arrived damaged, defective, or incorrect, you pay the cost of any return shipping we ask for. Original shipping charges are refunded for damaged, defective, or incorrect items and wherever the law requires it.

International orders

The return request steps are the same everywhere. Some of our fulfillment partners can't accept returns from outside the US, so for international orders we'll tell you in your instructions whether we need the item back.

If you live in the European Union, the United Kingdom, or another country where the law gives you a right to withdraw from an online purchase, you can cancel within 14 days of receiving your goods without giving a reason. If your order arrives in separate shipments, those 14 days start when you receive the last item. To cancel, tell us clearly by email at hello@woyswear.com; a model withdrawal form is available on request, and using it is optional. We'll refund the price and the standard delivery charge you paid within 14 days of hearing from you. In most cases we won't need the goods back. If we do, we'll tell you where to send them; you must send them within 14 days of telling us you're cancelling, and you pay the direct cost of returning them. In that case we may hold the refund until we receive the goods or proof that you've sent them, whichever comes first, and we may reduce the refund if the goods were handled more than needed to check them. This right doesn't apply to goods made to your specifications or clearly personalized, where the law allows that exception. Import duties and taxes are handled as described in our Shipping Policy.

Contact

Email hello@woyswear.com with your order number, and include photos where relevant.

Your legal rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws, including legal guarantees for faulty goods. Where those laws give you more, they apply.